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Originally Posted by Braid
It is reasonable that they will wait until an official cover is released. Buying a third party cover is not a reasonable/realistic option for some people.
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I'm afraid I don't see why, personally, but I'm happy to take your word for it. A cover is a cover, to my mind. As it happened, I have the official Amazon cover for my Voyage, but I've had all sorts of different third-party covers for readers over the years, and they've all (with one exception) been fine.
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I'm surprised by how long it has taken them to come out with a replacement. I am doubtful that the bad reviews were enough to make them pull it and sell no case at all for their flagship reader all throughout December and January. Rather, I think it seems more likely that they were getting such an inordinate amount of refunds on the cases that they decided it would make better business sense to sell nothing at all.
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I think we're saying the same thing aren't we? That most people really didn't like the cover, so they sent it back for a refund?
I think it's just a really poor design. The Voyage cover also had a magnetic fastening, but at least it was a "clamshell" design, so it didn't fall off whenever you opened it. You need to have the cover physically clamped on in some way, I think, not just held by a weak magnet.