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I have the exact same problem as does my husband with his Kobo on his computer. Sometimes it works and sometimes it does not. I have tried different ports and different USB cables. It seems to be an intermittent problem. We are both running the Kobo Aura 2nd edition. I just tried the original Kobo, and a Kobo Glo, both running older versions of the operating system, and these seem to run just fine. I contacted Kobo about this and they could not offer a solution to the problem. Another problem I have encountered is that chapter endings are sometime dropped. They are there in the file as when I read the book on Calibre the chapter endings are there. Again, Rakutenkobo staff were mystified by this.
I also noted that both earlier version of the Kobo are recognized in Calibre while the Aura 2nd Edition never is. I have to use the "connect/share" function...which only works when Windows 10 decides to recognize it as a drive.
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