And speaking of condescending...
I finally reach iRex this morning to get my unit replaced.
Karen: Sorry sir, the engineers decide whether to replace or repair your unit.
Me: I'm told EU laws says I can elect to repair or replace, not your engineer.
Karen: Yes, but it has been more than 7 days?
Me: Yes but it stopped charging last Tuesday and every time I called the number on your web site it said "This number has been disconnected".
Karen: Sir, most Europeans would know not to dial the 0 to call us...
Me: I'm not from Europe, I'm an American.
