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Old 02-06-2018, 09:33 PM   #25
NoMoAggro
Junior Member
NoMoAggro began at the beginning.
 
Posts: 5
Karma: 10
Join Date: Feb 2018
Device: Nook GlowLight 3
Disappearing Shelves on NGL3

I've got a similar problem. I create a new shelf, name it, save it, put (sideloaded) books on it and everything is fine (most of the time). If I shut it down for the night and restart it the next day, no more shelves. The books are still there, but no shelves. Most of the time I can create a new shelf with the same name. Once in a while it will tell me a shelf with that name already exists. Occasionally, when trying to save a shelf I've just created, I'll get the Your Nook Has Stopped message. After totally non-productive *tech support* over the phone, I wound up bringing it into my local B&N retail store. The clerk who waited on me saw the problem. He phoned someone at his company and they said the same thing happened to them with two different units. They took my email address and assured me that they would contact me to let me know the progress of their *bug* repair. Well, next thing I know I get an email basically telling me that I'm nuts and I should call tech support and they'd walk me through it. I figured I'd give it another shot and call them. To hear advice like *have you unarchived the books?* Didn't I just tell you the books are all sideloaded? I surrender. I guess I will have to live with the aggravation. The important thing is I can load books to the Nook and read them. It would have been nice to have shelves to play around with though. The aggravating part is telling them they've got a bug and getting nowhere.
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