That is a pain indeed. One of the reasons why I dropped Kindle a few years ago was also related with a not-stellar customer service + not living in a country that has an Amazon store. I was so disgusted with the experience that I dropped e-Readers for several years and settled on a iPad. I finally came back recently after feeling that my eyes were a bit tired from the (huge amount of) MacBook+iPad reading. I bought a KA1 because we have FNAC here and I could see it and have a personalised costumer service.
Given what you say, I'd email Kobo services and make an official complaint. Maybe you already did it... maybe that will not change anything in the short run... but, still, if many do it, perhaps their services will become better.
Hope your new KA1 will be great (as compensation).
Quote:
Originally Posted by Richwood
Now 35 days since I ordered my Kobo Aura One Limited Edition 32 GB and per a email received today I should have the replacement for the defective one Kobo first shipped in about another 10 days. This means it will be about 45 days from ordering to my receipt of a working unit, if the new one is ok. So to me the big improvement Kobo needs to make is their customer service for replacement of defective units for USA customers. Why could they not have shipped the replacement as soon as they had verification that UPS had received the returned unit? I have had Amazon ship replacement items as soon as I have shipped return defective items.
This experience has been such that I will NEVER buy another Kobo reader until I can do so locally from a Kobo retailer.
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