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Richwood · 01-30-2018, 02:32 AM

Now 35 days since I ordered my Kobo Aura One Limited Edition 32 GB and per a email received today I should have the replacement for the defective one Kobo first shipped in about another 10 days. This means it will be about 45 days from ordering to my receipt of a working unit, if the new one is ok. So to me the big improvement Kobo needs to make is their customer service for replacement of defective units for USA customers. Why could they not have shipped the replacement as soon as they had verification that UPS had received the returned unit? I have had Amazon ship replacement items as soon as I have shipped return defective items.

This experience has been such that I will NEVER buy another Kobo reader until I can do so locally from a Kobo retailer.

01-30-2018, 02:32 AM	#326
Richwood Astronomy Nut Posts: 525 Karma: 4000000 Join Date: Oct 2017 Location: Reno, NV Device: Kindle (All), Kobo (Multiple), Sony (most) and Nook Glowlight Plus	Now 35 days since I ordered my Kobo Aura One Limited Edition 32 GB and per a email received today I should have the replacement for the defective one Kobo first shipped in about another 10 days. This means it will be about 45 days from ordering to my receipt of a working unit, if the new one is ok. So to me the big improvement Kobo needs to make is their customer service for replacement of defective units for USA customers. Why could they not have shipped the replacement as soon as they had verification that UPS had received the returned unit? I have had Amazon ship replacement items as soon as I have shipped return defective items. This experience has been such that I will NEVER buy another Kobo reader until I can do so locally from a Kobo retailer.