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I worked with the Glowlight 3 some more this weekend. First I side-loaded a batch of epubs and all my shelves survived! That was a pleasant surprise.
So I tried again, and sure enough, the second batch of book added wiped out all the shelves. So it's fair to call this an intermittent problem.
B&N customer service via email was no help whatsoever. I haven't had time to try to engage one of them in a chat, but I suspect it won't be worth the time.
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