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amandal · 01-28-2018, 08:03 PM

I have exactly this problem with my refurbished Voyage! I actually just registered and came in here to ask about it.

There are specific areas that don't register touch input, which means I can no longer turn on certain features. It had this problem for a long time (interestingly, initially the problem was the top left area, now it's more the upper center), then there was a software update that somehow magically fixed it (I think likely because of resetting), it worked perfectly for several months, and just over the last couple of weeks the problem has resurfaced. I am debating whether to just send it back for the gift card and get a new one.

I'll be watching this thread with interest, since as much as I LOVE my Voyage, this issue is making it very annoying.

01-28-2018, 08:03 PM	#8
amandal Junior Member Posts: 1 Karma: 10 Join Date: Jan 2018 Device: Kindle Voyage	I have exactly this problem with my refurbished Voyage! I actually just registered and came in here to ask about it. There are specific areas that don't register touch input, which means I can no longer turn on certain features. It had this problem for a long time (interestingly, initially the problem was the top left area, now it's more the upper center), then there was a software update that somehow magically fixed it (I think likely because of resetting), it worked perfectly for several months, and just over the last couple of weeks the problem has resurfaced. I am debating whether to just send it back for the gift card and get a new one. I'll be watching this thread with interest, since as much as I LOVE my Voyage, this issue is making it very annoying.