Quote:
Originally Posted by cakepuller
Woe is me. I have a Kobo Glo (bought in 2012, now firmware 3.17.x) that now cannot be recognised by my PC Windows 7. I have tried USBDeview and deleted the "Kobo..." entries and still no joy.
- Launched USBDeview, deleted all "Kobo..." entries
- Connected my Kobo Glo via USB cable.
- The Kobo Glo seems to detect computer and says CANCEL or CONNECT. Tapped CONNECT. Kobo Glo says something like COMPUTER CONNECTED AND CHARGING.
- USBDeview doesn't show new driver installed.
- Tried with 2 different USB cables with same result.
- Tried with another Kobo Glo HD and Kobo Aura and both could connect successfully - Windows 7 could see the Aura and Glo HD and I could side load books on them.
- Did factory reset on Kobo Glo, but still cannot be recognised by PC Windows 7.
- Updated firmware to 4.x with same failed results.
- Funny thing is the Glo says COMPUTER CONNECTED, but nothing on Windows.
- Other than that, my Glo works fine -- I can read all the books that have been loaded.
- I know I can use Calibre to load books wirelessly, but then I can't load books wirelessly via Adobe Digital Editions when I borrow from the library...(
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the diagnosis which fits all reported symptoms is a hardware ( pin) failure in that specific kobo's connecting port - one of the data transmission pins is not connecting properly. The fact that other Kobo devices work seems to rule out the PC as the cause, and tests with other cables rule out a cable fault.
Windows cannot assign a driver as it is not getting the needed device ID from the Kobo, only the charging pins are well connected.. other reports across so many different windows versions and kobo devices also make a software bug look extremely unlikely.
technically, as a work-around, the DeDrm "tools" work on library loans - morally ( assuming you read then delete , do not keep) it's your call though even saying it may get my post deleted. If you treat the processed book as a copy across, read-then-delete loan, I don't see any great crime