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Mine also has worked from launch.
I recently had a refurbished kindle that wouldn't register. I did a soft reset about 8 times and a factory reset about 4 times. Powered on/powered off. Eventually, one of those things have fixed it because it's been problem free ever since. You won't lose anything trying these things, but I suggest doing it while you are watching TV. You will get less angst (ask me how I know this).
Try using a damp Qtip and clean all around the bezel. This actually fixed the touch screen on my Nook ST some years back. It still works.
If after all this has failed, consider opening the back and checking that everything is in tight. Again, if it isn't working, you aren't out anything. I've noticed that this was often the suggestion when other digital touch devices have problems (check for loose cords inside, etc.).
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