MobileRead Forums - View Single Post - Troubleshooting Kindle PW2 scrambled screen after reset

Aethelyohn · 01-25-2018, 02:08 AM

Yesterday I reset a Kindle Paperwhite that hasn't been used in a while (preparing it for the kid, not because of a technical problem) and the screen came back all garbled.

The fonts are very thin and not anti-aliased and any solid image (book cover) is washed out and textured.

The screen worked perfectly before the reset.

I did restart a bunch of times, installed all the updates and did another reset but no luck - the screen comes back in the same bad state.

Also, I'm convinced this is not a faulty hardware issue:

I did another reset today and right after it restarts for the first time, the image with the tree and the word 'kindle' on top looks perfectly smooth and clear... after a while the image visibly degrades and it stays like that from that point on.

Unfortunately it looks like the 5.9.2.0.1 firmware cannot be downgraded.

Any ideas what might be going on and how to fix this ?
Thanks!

01-25-2018, 02:08 AM	#1
Aethelyohn Junior Member Posts: 3 Karma: 10 Join Date: Jan 2018 Device: Kindle PW2	Kindle PW2 scrambled screen after reset Yesterday I reset a Kindle Paperwhite that hasn't been used in a while (preparing it for the kid, not because of a technical problem) and the screen came back all garbled. The fonts are very thin and not anti-aliased and any solid image (book cover) is washed out and textured. The screen worked perfectly before the reset. I did restart a bunch of times, installed all the updates and did another reset but no luck - the screen comes back in the same bad state. Also, I'm convinced this is not a faulty hardware issue: I did another reset today and right after it restarts for the first time, the image with the tree and the word 'kindle' on top looks perfectly smooth and clear... after a while the image visibly degrades and it stays like that from that point on. Unfortunately it looks like the 5.9.2.0.1 firmware cannot be downgraded. Any ideas what might be going on and how to fix this ? Thanks!