Quote:
Originally Posted by Katsunami
To make this bearable, I've quit giving support employees more information than they asked for, because:
1. They don't even listen to it...
2. Even if they listen to it and understand it, they'll _still_ ask the follow-up questions
So I just call the help desk and tell them:
"My internet doesn't work. I have tried two different computers."
Then I let them run through their questions, and in the end, the conclusion is (most of the time) that there's a problem on their end.
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Yes, I have already done x, y and z but I will redo them if it makes your job easier.
Now the funniest tech support call was when one of the two satellite feeds on my TV went down. We went through all the steps in the house, then they had me check all the lines outside. Lines were fine. Looked at the dish itself, whatever technician that had installed the dish, forgot to screw one of the eyes in. Easy fix and yes I got some money knocked off my bill. I was trying not to laugh, the phone tech was finding a supervisor in a hurry.