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To make this bearable, I've quit giving support employees more information than they asked for, because:
1. They don't even listen to it...
2. Even if they listen to it and understand it, they'll _still_ ask the follow-up questions
So I just call the help desk and tell them:
"My internet doesn't work. I have tried two different computers."
Then I let them run through their questions, and in the end, the conclusion is (most of the time) that there's a problem on their end.
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