Quote:
Originally Posted by jjansen
New update. The tablet having the error is one that I set up for my mother to use only as an ereader, she does nothing else on this tablet. Her version of CC is 5.2.4.4 (357).
I just connected to the same library in the One Drive cloud using the same signin from CC on my tablet. It works from my tablet. My version is 5.4.1.2 (385). On both systems Google Play says that CC is up-to-date.
Thanks for a great product........Jackie
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The CC version is the problem. In July/August 2017 Microsoft made changes that broke CC's Onedrive connection. CC version 5.3.4.3 and up contain a work-around.
It is a mystery why your mother's tablet is reporting 5.2.4.4 as being up-to-date. It clearly isn't the latest CC available. What version do you see if you go to the Play Store and search for CC? You should see the version number if you tap the "More Info" button. If you haven't already done it, you might try the universal palliative: reboot the tablet.
Assuming the tablet refuses to update CC (again, why), you can recover by doing a CC backup, uninstalling CC, reinstalling CC, then restoring the backup (including the database). Depending on the google account you are using you might get the latest beta, but that won't hurt anything.