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Old 01-09-2018, 09:03 PM   #1
cakepuller
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Posts: 18
Karma: 12048
Join Date: Jan 2014
Device: kobo glo, kobo aura, kobo glo hd, kobo clara bw
Unhappy PC Windows 7 cannot recognise Kobo Glo

Woe is me. I have a Kobo Glo (bought in 2012, now firmware 3.17.x) that now cannot be recognised by my PC Windows 7. I have tried USBDeview and deleted the "Kobo..." entries and still no joy.

- Launched USBDeview, deleted all "Kobo..." entries
- Connected my Kobo Glo via USB cable.
- The Kobo Glo seems to detect computer and says CANCEL or CONNECT. Tapped CONNECT. Kobo Glo says something like COMPUTER CONNECTED AND CHARGING.
- USBDeview doesn't show new driver installed.
- Tried with 2 different USB cables with same result.
- Tried with another Kobo Glo HD and Kobo Aura and both could connect successfully - Windows 7 could see the Aura and Glo HD and I could side load books on them.
- Did factory reset on Kobo Glo, but still cannot be recognised by PC Windows 7.
- Updated firmware to 4.x with same failed results.
- Funny thing is the Glo says COMPUTER CONNECTED, but nothing on Windows.

- Other than that, my Glo works fine -- I can read all the books that have been loaded.
- I know I can use Calibre to load books wirelessly, but then I can't load books wirelessly via Adobe Digital Editions when I borrow from the library.
- I used to be able to successfully connect the Glo to the PC, but can't remember when I last did it. Could be a coupla months back.

Anyone have any clues to restore the USB connectivity? Or am I out of luck?
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