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At first the Google Play person I was chatting with just said I should contact Sony. I told them most of my Google Play books work just fine with the Sony software, and I provided a list of the problem books. The person referred my list to a "specialist team" and eventually came back and told me to delete and redownload the books. Since it typically has taken weeks for the problem to recur, I probably won't know for a while if it actually got fixed.
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