Quote:
Originally Posted by Richwood
New Kobo Aura One 32 GB arrived today and the Wi-Fi transmission or reception seems to be defective. Cannot get it to connect to Wi-Fi. It detects my network but when I enter my password I get a error message "Unable to Join "My Chart...". Please try again." I even tried it within 3 feet of my wi-fi equipment. I suspect the transmitter on the Kobo is defective as it picks up lots of wi-fi signals and indicates mine is full strength. BTW I have multiple other Kobo and Kindle readers and none has had a problem joining the network. Battery is fully charged. This is a first. Be contacting Kobo tomorrow. Any ideas?
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First try on a few different routers to make sure it wont connect to any(you can also try with a hotspot from your phone).
If it connects to other routers, then you can read this post
https://www.mobileread.com/forums/sh...04#post3627304
Hopefully this will help and you wont have to do the "Support Dance"
