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Originally Posted by Booxtor
For online store it is usual to share shipping expenses in regular case of return and only in cases, when product does not match description (which means you ordered a shirt but got a pair of shoes) shipping costs must be paid by seller both ways. In your case you have ordered a Max2 and got a Max2. Anything else in this discussion is rather kind of polemic
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You are not complying with EU law if you use the argument, that the seller has to pay for return shipping only if a different product was delivered. You also have to pay if the product does not
work as advertised. Battery life in standby does not seem to even remotely match the described 4 weeks. Compatibility of HDMI mode with recent devices and OS should have been tested by Onyx, and any incompatibilities should be mentioned. It clearly seems to be Beta software. It's of course more profitable to bring the product on the market early, but if the software is still this flawed, it should be made transparent for potential buyers.
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Under EU rules, the goods must be as described by the trader, fit for usual purpose, and of satisfactory quality and performance.
(...) You should first contact him or her to explain your problem and ask to have the [product] repaired or replaced. If this cannot be done, you should seek a refund.
(...)Under EU law, within the legal guarantee period of two years, defective products must be repaired or replaced without any cost to the consumer. This includes shipping costs. So, in principle, the seller should cover all shipping costs (your sending the faulty camera to the seller; the trader's returning the repaired camera to you).
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