Quote:
Originally Posted by marcosscriven
>There is no provision in EU law to cover return shipping for "Changed my mind" returns, as this one.
Fundamentally, my claim is I'm not simply changing my mind here. Otherwise, I would agree with you.
I really did want this product as I expected it to be, but it's not. I am an amateur pianist and a coder, and it looked like it would be ideal for this (E.g. downloading scores, coding outside). I'm not saying 'Oh, I no longer want a 13" ereader that can be used as a monitor.' I'm saying that's precisely what I want, but that it's simply not good enough to function like that.
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That is still "changed [my] mind".
Every time you buy some product that you have not tried before, you are liable to discover that it doesn't perform quite the way you expected. The manufacturer is supposed to give you specs, and will inevitably make claims as to its performance, but appreciation of the performance is subjective and only the specs are binding. Trying out the product and deciding, according to your own criteria, that it doesn't meet your expectations, falls under "I changed my mind". EU law (and, I hope for all those Brits out there a few months from now, UK law as well) entitles you to a refund when you change your mind quickly enough, but it doesn't force the retailer to also refund the return shipping costs.
If you really ordered this device without searching around, either on the web or in local stores, to learn about the realities of e-ink displays, then I agree with other posters here - you are a naive shopper. It doesn't take much effort to learn that large-screen e-ink devices are still an emerging thing (and a good hint is that you won't find them in local brick-and-mortar stores - at least I can't), so any buyer is an early adopter - even waiting for reviews before ordering isn't perfectly safe.
When I decided to buy my first e-reader (that was a bit under two years ago), I first tried to get advice online to understand what I could expect of it, and even then I chose my Kobo Aura H2O partly because I could buy it from a real local store and try it out before buying. When I found out I really liked it, I started to think about how useful a large screen device would be for my personal use cases. When I decided to order this device a few weeks ago, I wasn't 100% sure it would meet my expectations, but based on my experience with e-ink and comments here and on other sites, I mostly knew what to expect. As it turns out, at the moment I'm very pleased with it.
(Your concerns about the changing return policy text on the ebookstore are more legitimate; still, I see the change as more of a clarification than a real change)