Quote:
Originally Posted by marcosscriven
>There is no provision in EU law to cover return shipping for "Changed my mind" returns, as this one.
Fundamentally, my claim is I'm not simply changing my mind here. Otherwise, I would agree with you.
I really did want this product as I expected it to be, but it's not. I am an amateur pianist and a coder, and it looked like it would be ideal for this (E.g. downloading scores, coding outside). I'm not saying 'Oh, I no longer want a 13" ereader that can be used as a monitor.' I'm saying that's precisely what I want, but that it's simply not good enough to function like that.
I'm not sure why, but people seem to be attacking me here, variously saying my concerns are frivolous, that I was essentially dumb to purchase the item without researching first.
>Ereader Store has to take it back if you send it back in original condition and refund you the original costs - that's EU law, and it seems it is adhering to it.
Well, Ereader Store changed the details on their return page. How can I trust such a retailer? If I do send it back now, and Booxtor just claims I didn't satisfy some condition, what can I do about it? If I post on here, it seems people will just assume I'm telling porky pies. At this point I feel I need to get an independent third party to return and verify its condition is precisely as received, because I've lost all faith in Booxtor/Waldemar.
>2 - I don't see where the idea that you have to pay 40 Euroes for return shipping comes from. You can use many middleman services which allow you to purchase UPS shipping or similar at discounted rates. Parcel2Go for example would price a UPS package back to Germany at around 15 pounds, and you can drop it off at a local store.
I took the €40 from Booxtor's own post in this thread: https://www.mobileread.com/forums/sh...8&postcount=11
"We already have paid shipping to UK via UPS (about EUR 40)"
It seemed reasonable to take that figure as the ballpark for return. Certainly, he seems unwilling to pay it. |
Well, the topic is complex, and you have some points well made. However, many posts in this forum do alert about the whole state of the eink industry at present. We are still lagging way behind the mobile phone/tablet industry, very few companies make special devices that have large screen sizes, go beyond the walled garden approach for content provision, and can really service special needs. Onyx is one of them, but at a cost of hardware being always ahead of software. My previous, and current Onyx device is the i86, which had very serious usability issues with normal PDFs until NeoReader 2.0 came along and resolved all in one swoop, in an almost miraculous way. In fact, this is what compels me to buy the Max 2 - I know that software will eventually get there, hopefully sooner than the time it took to update the i86.
I am sure that you will get a full refund back if you send it back, because otherwise you can also refer to other parties, such as Paypal, if you used that to pay. But you have to bear in mind that there is little alternative on the market. I for one need a device which has unfettered access to Android apps - the Sony doesn't. And I need the big screen.
As for shipping, you will not, once again, have to pay 40 Euroes. Shipping is completely dependent on location, choices by the sender and more. To claim that the cost will be the same is simply wrong. Go ahead on Parcelmonkey or Parcel2go and price the shipping, it will be much less than 40 Euroes with UPS Standard options and drop-off, which will be a doddle if you live in London.