Quote:
Originally Posted by marcosscriven
Thanks. It would have been great if the retailer linked to that. I must stress though, some people are picking out individual issues I raised. It's all of them together that to me tip the balance into considering this a poor product I'd like to return.
I'd be happy to return it, if:
- I didn't have to pay €40 for the privilege
- I could trust the retailer not to change the terms on his website again after I've posted it, or to claim something else is wrong when he receives it. Frankly, at this point, I simply don't.
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A couple of points here, from my own experience (I am not affiliated with either ereader store or Onyx)
1 - Whilst we in the UK often have free return shipping, that is not always the case. Even Amazon UK is very hit and miss, sometimes it charges you to send items back to the UK. There is no provision in EU law to cover return shipping for "Changed my mind" returns, as this one. I sometimes returned items to Thomann, Amazon France/Germany and more, and always had to pay return shipping. Ereader Store has to take it back if you send it back in original condition and refund you the original costs - that's EU law, and it seems it is adhering to it.
2 - I don't see where the idea that you have to pay 40 Euroes for return shipping comes from. You can use many middleman services which allow you to purchase UPS shipping or similar at discounted rates. Parcel2Go for example would price a UPS package back to Germany at around 15 pounds, and you can drop it off at a local store.