Quote:
Originally Posted by oranges
I have a proposal - what if OP and Booxtor split the cost for returns because there was a big misunderstanding. OP ships it back and Booxtor returns full amount minus half shipping cost
this way OP doesnt eat the entire shipping cost, there will be less drama, and it will free up time for Booxtor to continue working with Onyx on existing firmware / software issues
|
From what I understand, Booxtor has already paid the cost of shipping it there. Because the device has now been opened and used, he might also have to take a hit if he were to resell it. Open box items usually sell for less than brand new models. Offering to refund the purchase price on a unit which does not seem to be defective is already more than generous in my opinion.
Some big stores have no questions return policies. I know some people who will take advantage of such policies, ordering several items fully intending to only keep one, after they have tested them out. The profit margins of such large companies often allow them to implement such policies. However, even Amazon has been known to suspend the accounts of those with unusually high return rates.
I have seldom had to return an item because I usually invest the time in checking it out beforehand. However, it has been my experience that many stores will ask the customer to pay for the cost of return shipping unless the item is defective. Some will also charge restocking fees when you return a non-defective item. That seems quite fair to me.
The issues which the OP has raised seem rather frivolous. It seems that the OP is grasping at straws to find something wrong because the OP did not invest sufficient time in checking out what such devices are and are not capable of. I would be very curious to know how much effort the OP put into researching this device before purchasing it.
If the device were defective, it would be a different matter. But from what I gather, that does not seem to be the case. And, from what I gather, the description of the product on the website seems to be consistent with the device which the OP received.