> Only our terms an conditions matter for our agreement. Information pages are there to explain things and can be changed/removed/ignored.
I suggest then you either delete the
https://ereader-store.de/en/content/6-returns page, or add to the top "the words on this page are meaningless".
>Especially in your case there is no reason to stuck on them because description was correct and you tried to use your subjective interpretation of it and opinion concerning probably conflict between your expectations and reality as reason for complain and to save shipping on return.
Translation: Customer's fault
> You seem to have a lot of time to keep this thread alive, even you have got convincing replies from other customers, who tries to calm down you
I'm simply trying to get answers, which you're not providing.
>I really think it has been enough explained and expect you to act according to our agreement and terms and conditions.
Nothing has been explained. You are refusing to acknowledge serious issues with the product. I am stuck with that product, unless I spend money to return it to you. That is not fair.
> I cannot afford to spend more time for this. It is very easy - if you don't like it, give it back.
If it's so easy, why not pay for me to return it? Why should I pay €40 for the privilege of getting my money back? How could I even trust you now, even if I did pay to return it? Maybe you would just change your pages again, and claim some restocking fee, or claim the product wasn't in the same condition it was sent.
> Finally even in case of brick and mortar store you would have to bring purchased good yourself to the store . If you would ask a seller there to refund your expenses for gas or taxi, it would be at least kind of strange.
This is complete nonsense, and I'm sure you know that. I can and do return poor items into brick and mortar stores for a full refund. Delivery costs don't come into it in that situation.
> For online store it is usual to share shipping expenses in regular case of return and only in cases, when product does not match description (which means you ordered a shirt but got a pair of shoes) shipping costs must be paid by seller both ways.
Again, you simply disparage me and my concerns about that product. And you're doing this to prove to others reading you have good customer service?
> In your case you have ordered a Max2 and got a Max2.
Well, finally, something we can agree on...
> Anything else in this discussion is rather kind of polemic
You could actually acknowledge the issues here and compromise on return costs. However, clearly you won't.
In summary:
- You are quite happy to sell a poor product, with major problems, and have no care for the customer
- Your pages regarding returns mean nothing, and can be changed to mean another sort of nothing
- You are more interested in your profits, than me now being stuck with an expensive device that isn't fit for purpose (unless I pay even more to return it).