Quote:
Originally Posted by marcosscriven
The description and photos led me to believe I could expect the headline features (secondary monitor, use in a vertical mode) would work without the issues I've raised here.
We disagree with each other.
That seems unlikely to change.
If you're serious about customer service, I reiterate:
- Explain why you changed your returns page wording
- Update your product description to make these limitations clear to future customers
- Take customer's issues seriously, and don't just put the onus on them to rectify or pay to return
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There is a video I made using Max2 as Monitor in vertical mode. It worked just fine for me and my notebook. We cannot guaranty it will work on every device though. Perhaps there are some incompatible PCs. Reports are helpful for solutions.
Only our terms an conditions matter for our agreement. Information pages are there to explain things and can be changed/removed/ignored. Especially in your case there is no reason to stuck on them because description was correct and you tried to use your subjective interpretation of it and opinion concerning probably conflict between your expectations and reality as reason for complain and to save shipping on return. You seem to have a lot of time to keep this thread alive, even you have got convincing replies from other customers, who tries to calm down you
I really think it has been enough explained and expect you to act according to our agreement and terms and conditions. I cannot afford to spend more time for this. It is very easy - if you don't like it, give it back. Finally even in case of brick and mortar store you would have to bring purchased good yourself to the store . If you would ask a seller there to refund your expenses for gas or taxi, it would be at least kind of strange.
For online store it is usual to share shipping expenses in regular case of return and only in cases, when product does not match description (which means you ordered a shirt but got a pair of shoes) shipping costs must be paid by seller both ways. In your case you have ordered a Max2 and got a Max2. Anything else in this discussion is rather kind of polemic