Quote:
Originally Posted by Booxtor
Hm.. you points above concern the description of EINK Mobius carta screen:
"A really fantastic big screen with ambient light reflection. Very sharp with the resolution of 2200x1650 pixels and high contrast (15:1). No glare or reflection. Energy efficient. Your eyes will thank you. The best way to read your documents in original A4 or US Letter format. E-Ink screen uses only ambient light reflection. No flicker, no glare, no reflection, even in strong sunlight you will be able to read your documents easily.
...
Lowest power consumption
An EINK Mobius screen has lowest power consumption level in the eReader industry. Unlike other technologies, an e-ink screen is bi-stable, which means that it does not need power to hold an image or text page."
It is indeed energy efficient and offers lowest possible power consumption. It is also glare free in comparison with regular screens used in tablets PSs, Notebooks or smartphones. Users of those tablet PCs are often very annoyed by glaring and darkened on the sun light screens. So we mentioned benefits of EINK screens, which are confirmed and valued by every EINK screen user.
Do you really mean it was kind of misleading information?
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The description and photos led me to believe I could expect the headline features (secondary monitor, use in a vertical mode) would work without the issues I've raised here.
We disagree with each other.
That seems unlikely to change.
If you're serious about customer service, I reiterate:
- Explain why you changed your returns page wording
- Update your product description to make these limitations clear to future customers
- Take customer's issues seriously, and don't just put the onus on them to rectify or pay to return