Originally Posted by Booxtor
I am sorry this case could confuse some of readers here. I never mind to offend the customer or be unfriendly. I also tried to support this customer in an objective way and to handle him exactly like any one else. Immediately after he asked for return I have helped him to manage it. The only problem was , he denied to pay shipping for return. This is a very unusual reaction. The customer also complained something on the device, which is normal for EINK devices (like occasional ghosting or slowness) . It is not a fault, but probably rather conflict of expectations and reality.
Also customer did not post my complete conversation (the thread contains 13 emails). In my email I also wrote: " am sorry. I am not native english speaker. If you consider some of my reply as rude or unfriendly, please excuse me.
I just try to be objective and to help you to understand how the cooperation of our store with customers works.
Just imagine. We already have paid shipping to UK via UPS (about EUR 40) and our payment fees (about EUR 17) will also not be refunded to us and cause cost on our side. Those part of costs remains mine. You however are not willing to be fair and share shipping costs at all (even accepted it in our shopping cart during check out). Additionally this is very unusual and time consuming problem. I have to reply to other customers needs support customers who keeps our store alive. So I am trying to express me in short sentences. Please don't consider it as rudeness."
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