[Booxtor]

I am sorry this case could confuse some of readers here. I never mind to offend the customer or be unfriendly. I also tried to support this customer in an objective way and to handle him exactly like any one else. Immediately after he asked for return I have helped him to manage it. The only problem was , he denied to pay shipping for return. This is a very unusual reaction. The customer also complained something on the device, which is normal for EINK devices (like occasional ghosting or slowness) . It is not a fault, but probably rather conflict of expectations and reality.

Also customer did not post my complete conversation (the thread contains 13 emails). In my email I also wrote: " am sorry. I am not native english speaker. If you consider some of my reply as rude or unfriendly, please excuse me.
I just try to be objective and to help you to understand how the cooperation of our store with customers works.
Just imagine. We already have paid shipping to UK via UPS (about EUR 40) and our payment fees (about EUR 17) will also not be refunded to us and cause cost on our side. Those part of costs remains mine. You however are not willing to be fair and share shipping costs at all (even accepted it in our shopping cart during check out). Additionally this is very unusual and time consuming problem. I have to reply to other customers needs support customers who keeps our store alive. So I am trying to express me in short sentences. Please don't consider it as rudeness."

Concerning complains:
-Using of Max2 in a book stand - if you want it just rotate the screen 180° and the power button don't affect your work in a book stand any more.
- Using as a monitor - is possible, but the customer needs to get used to some limitations (like slower mouse pointer) and also occasional problems during first setup.
-to expect perfect english translation in a Chinese product is a little bit far from reality. I also asked the customer to point me to the text parts with the problems in translation, which we could improve - he did not reply to it.
- Battery discharges quite quickly if you use the device as second monitor. It is recommended to connect to a 2A USB charger if you are going to use the device in this mode.
- automatic power off after particular time of inactivity is normal if you set it like this in the settings. Additionally Max2 tries to power off if the battery charge is too low in order to save the battery from too deep discharge. It is also normal for Li Po powered devices.
-Glossiness of the screen is same as Max or other modern EINK screens. Even white paper has particular glossiness.