I would have kept this just between myself and the retailer, but he really upset me by being quite rude.
Here's the most recent email and response. He gets quite sarcastic, asking if I'm talking about the Max 2 when clearly that's the only thing I've purchased from him:
Quote:
Hi Marcos,
did you receive the Max2 or something else?
If you received Max2 - you have received product according to the description.
Sorry, but the "poor quality" of Max2 is your current private opinion at the first glance.
We have received lots of reports of very satisfied customers.
It is absolutely normal to dislike a product or to have higher expectations of the product than it currently offers, but you have accepted our terms and conditions, so please don't discuss returning costs if you are not satisfied with something on our products. Everything is accordingly to EU laws.
Best regards
Waldemar
Quote:
On Wed, Jan 3, 2018 at 4:01 PM, Marcos Scriven <marcos@scriven.org> wrote:
Hi Waldemar
I am most surprised - the wording of your policy has just this very moment changed!
Here's the original: https://webcache.googleusercontent.c...&ct=clnk&gl=uk
Inline image 1
In my opinion the product does not conform to the description, and I would thus fully expect return costs to be paid for.
I appreciate the poor quality of the product is not your fault, but as the retailer my contract is with you.
Marcos
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