MobileRead Forums - View Single Post - Boox Max 2 - poor quality and problem with returns to ereader-store.de

marcosscriven · 01-03-2018, 10:45 AM

Hi all

I purchased the Boox Max 2 from an online store based in Germany: https://ereader-store.de/en/

From the description, it looked like just the thing I needed; a large device for sheet music and also a monitor I could use outside in the sunshine.

It arrived yesterday (here in London), and I was immediately very disappointed. The problems are myriad:

Device turns off when you place it on a music stand
Monitor function often doesn't work (it simply says 'failed')
Even when it does work, latency is very high, and using a mouse or scrolling is almost impossible
English language in the software has numerous errors
Battery charge goes down extremely quickly
Device completely shuts down after a short period (presumably in an attempt to mitigate its extremely poor power management), and takes over 30 seconds to turn on again.
Screen is surprisingly glossy, meaning it can't easily be used in bright light.

It's clear to me the Boox Max 2 does not conform to its description, and yet the ereader-store.de is insisting I pay postage to return. Much worse than this, and quite shockingly, the owner has immediately become quite defensive and sarcastic, despite my reasonable request. Why should I have to pay to return a product that does not conform to its description and expected use?

Also amazingly, after I made the RMA, he changed the return policy wording!

Here's the original: https://webcache.googleusercontent.c...&ct=clnk&gl=uk

And here's the latest: https://ereader-store.de/en/content/6-returns

I analysed the change with 'diff':

diff old-return-wording new-return-wording
21c21,23
< Please note that shipping and possible payment fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
---
> Please note that shipping and possible payment fees are the client’s responsibility. The client is responsible for any damage done during the shipping of the returned goods.
>
>

Has anyone else had issues with this retailer? Can you suggest what I can do here?

01-03-2018, 10:45 AM	#1
marcosscriven Enthusiast Posts: 39 Karma: 5348 Join Date: Jan 2018 Device: Boox Max 2	Boox Max 2 - poor quality and problem with returns to ereader-store.de Hi all I purchased the Boox Max 2 from an online store based in Germany: https://ereader-store.de/en/ From the description, it looked like just the thing I needed; a large device for sheet music and also a monitor I could use outside in the sunshine. It arrived yesterday (here in London), and I was immediately very disappointed. The problems are myriad: Device turns off when you place it on a music stand Monitor function often doesn't work (it simply says 'failed') Even when it does work, latency is very high, and using a mouse or scrolling is almost impossible English language in the software has numerous errors Battery charge goes down extremely quickly Device completely shuts down after a short period (presumably in an attempt to mitigate its extremely poor power management), and takes over 30 seconds to turn on again. Screen is surprisingly glossy, meaning it can't easily be used in bright light. It's clear to me the Boox Max 2 does not conform to its description, and yet the ereader-store.de is insisting I pay postage to return. Much worse than this, and quite shockingly, the owner has immediately become quite defensive and sarcastic, despite my reasonable request. Why should I have to pay to return a product that does not conform to its description and expected use? Also amazingly, after I made the RMA, he changed the return policy wording! Here's the original: https://webcache.googleusercontent.c...&ct=clnk&gl=uk And here's the latest: https://ereader-store.de/en/content/6-returns I analysed the change with 'diff': diff old-return-wording new-return-wording 21c21,23 < Please note that shipping and possible payment fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods). --- > Please note that shipping and possible payment fees are the client’s responsibility. The client is responsible for any damage done during the shipping of the returned goods. > > Has anyone else had issues with this retailer? Can you suggest what I can do here? Last edited by marcosscriven; 01-03-2018 at 11:56 AM.