Thread: Aura One - Terrible Quality Control?
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Old 01-02-2018, 12:18 AM   #54
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by koboy View Post
(YESSSSS) it might be a good idea to look at post 1 from just over 2 weeks ago.

Quote:
Aura One - Terrible Quality Control?
The Kobo Aura One is by far the best e-reader I've used. But it's terribly let down by the QC. I'm wondering how it can be so bad:

Of the five I've used, only two worked as they should.

First one worked great for a couple weeks, then the screen froze and it was dead, never to return to life.

Two have light issues:

In one, even at the end of the night slider, the light is very yellow, as opposed to the nice red it should go to (as it does in the others); in the other, the light has the right color, but there is totally, distractingly uneven, with big dark shadows covering the lower corners.

(Even more annoying, customer service just told me to reset it, and that would solve all my problems. I wonder if I was communicating with a chatbot. Sure felt like it. Generally does when I chat with most customer service reps, which is why I always try to email, thought it's less and less an option.)

Two have worked just as they should with no issues so far.


I don't get how it can be that bad. Still.

I want to give these as gifts. I want to send one to a friend in Australia, for example. But I can't just order it from a retailer there and have it sent. Rather, I have to have shipped to me in the US, where I am now, make sure it works properly, then send it along. It's already not cheap, and that just adds too much to the expense.


With a defect rate as high as it is, it seems they need to have someone physically inspect each screen before it goes out. That would surely be cheaper than paying the shipping for all the returns, having so many duds, and giving so many customers bad experiences.
unbelievable

best wishes koboy
And nowhere in that post does it say when those problems happened. There is no real timeline. Did this happen when the devices were first released and the OP wants to know if it is still happening? Or was it devices they purchased the week before. My guess is somewhere in between, because if they had just finished going through this, they wouldn't have needed to ask the question.

And no-one, including DNSB, is trying to claim that there are no problems now. The claims are that the problem have reduced. I tend to agree with it, but, I have no real idea as I haven't been counting the reports and graphing them. Have you?

p.s. If you are going to complain about other people quoting, make sure you quote other people properly to make it obvious which is your text and which is the quoted text. I have fixed it here so that people can see.
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