Quote:
Originally Posted by DNSB
Yes, the green smudges happened. Yes, they only happened on the KA1 at that time (not many other ereaders with colour temperature control at that time).
Sadly, I've only seen them in images as none of the KA1's I've looked at have shown the problem. Looking at the poll on Mobileread, there were about 39% of the owners complaining about the issue. Is it still happening on a consistent basis? I haven't seen many recent complaints. Quite a few of the people who did complain also mentioned exchanging their KA1s for ones that did not display the screen problems. OTOH, there were those who complained about receiving multiple bad units in the same BaM store which suggests there were batches which exhibited the issue so that chances that all the units in a store came from a batch that had screen issues were good.
As I said, my collection cost me a lot more than my KA1. Perhaps you might want to share approximately how many books in your collection and what your average cost was? Even sticking mostly to $0.99 and $1.99 specials, it would take less than 200 books to exceed the cost of my KA1. Very reminiscent about the razor adage -- we'll give them the razor and make money selling the blades. Yes, I might be a bit anal in recording the costs of an ebook purchase in it's own column in calibre but it costs me a second per ebook and lets me keep track of my spending on them.
Do I think Kobo ignored the problem? Did it cost them money? If so, I suspect they would not have ignored the issue. As I said, the number of complaints from new KA1 owners that I've seen appear to have tapered off (not completely disappeared but fewer) which, to me, suggests that QC problem has been addressed. Have you seen any evidence to the contrary?
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(YESSSSS) it might be a good idea to look at post 1 from just over 2 weeks ago.
Aura One - Terrible Quality Control?
The Kobo Aura One is by far the best e-reader I've used. But it's terribly let down by the QC. I'm wondering how it can be so bad:
Of the five I've used, only two worked as they should.
First one worked great for a couple weeks, then the screen froze and it was dead, never to return to life.
Two have light issues:
In one, even at the end of the night slider, the light is very yellow, as opposed to the nice red it should go to (as it does in the others); in the other, the light has the right color, but there is totally, distractingly uneven, with big dark shadows covering the lower corners.
(Even more annoying, customer service just told me to reset it, and that would solve all my problems. I wonder if I was communicating with a chatbot. Sure felt like it. Generally does when I chat with most customer service reps, which is why I always try to email, thought it's less and less an option.)
Two have worked just as they should with no issues so far.
I don't get how it can be that bad. Still.
I want to give these as gifts. I want to send one to a friend in Australia, for example. But I can't just order it from a retailer there and have it sent. Rather, I have to have shipped to me in the US, where I am now, make sure it works properly, then send it along. It's already not cheap, and that just adds too much to the expense.
With a defect rate as high as it is, it seems they need to have someone physically inspect each screen before it goes out. That would surely be cheaper than paying the shipping for all the returns, having so many duds, and giving so many customers bad experiences.
unbelievable
best wishes koboy