Hello all,
I'm trying to get a brand new Kobo Aura Edition 2 working. Nearly straight away I ran into a roadblock that I have been unable to circumvent with the aid of a popular search engine. So I've come here looking for help and guidance.
My initial goal for this device is to be able to borrow books in ePub format from the local library. From reading about that I discovered Adobe Digital Editions must be installed to my computer to manage the DRM side of things. My computer is running Win XP and I've installed ADE v2.0.1.
After charging my eReader I powered it on. Following its screen prompts I chose my default language (English) and connected the device to my computer via USB cable. After that there's a prompt to use a browser to visit
www.kobosetup.com, the point of which is to have me download and install Kobo Desktop software on my computer. Although Kobo no longer supports XP I was able to download a version of Kobo Desktop compatible with XP from their website.
After installation, the Kobo Desktop software synced with Kobo.com to successfully update content, annotations and dictionaries. The problem comes with the next step; it stalls on "syncing with your eReader..." It hangs there for hours without making any progress.
I've tried the usual rigmarole of uninstalling, reinstalling, restarting, getting out of the car and getting back in, even a factory reset of the eReader. Nothing has made it work, Kobo Desktop still hangs at the same step.
Kobo desktop did permit the authorization of my computer and or eReader using my Adobe ID. At least that much was achieved.
For the time being the eReader is stuck on the 'Visit our website' screen. Advice and assistance to get it working would be appreciated.