[cromag]

Okay. On 12/24 I sent a summary of my problem to B&N via their Nook Support page. The next day I got a canned response directing me to their trouble FAQs -- suggested solutions were refresh the library, turn the device off and then on again, make sure you're connected to wifi, etc. I sent an email reply to them that I had already done all of those, and also reminded them that I had this problem on two Nook STRs and two Android tablets.

The next day they sent another response addressing only the tablets, that included "Power on and off the device," and "send the local copy of the content to the cloud, or archive, then download it again," etc. This time I sent a reply saying that the "solutions" were not applicable to my problem and requesting that we address the STRs first to avoid side issues like hardware and Android variations, etc.

I got no response to that one.


So today I phoned them. The phone call lasted 32 minutes. The agent did start off by suggesting I refresh the library and then turn the device off and back on again. She took the serial number (this time I only mentioned the STRs, and confined it to one) and my account info. After a lot of back and forth on items that really couldn't have anything to do with the issue the agent put me on hold, then came back and told me I'd have to de-register my Nook STR and then re-register it.

I said no, that would be time consuming and unlikely to solve the problem since both STRs were missing the same issue. I also pointed out that I'd had plenty of time so I logged in to my Nook account, gone to the online library, and the most recent issue of Analog was not showing up there, either. She put me on hold again.

When she came back, after several minutes, she said that issue had not been posted to my account after all. I can expect it in 1 to 5 business days.

Anyway, at least this explanation fits the problem. We'll see what happens.

But I am curious if anyone else with the "Combo" subscription got their issue of Analog.


EDIT: It was available on the 5th business day after the call.