Thread: Aura not OK
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Old 12-27-2017, 07:47 PM   #6
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by snoopyeab View Post
Thanks for the replies so far.
Indeed I also never need to connect to Wifi. The issue with the database makes sense, that would explain why it all of a sudden wants to connect to wifi or Kobo desktop. However with your suggestions I'm still not able to proceed:
- I used USBdeview and removed the occurences of the Aura
- I have done a fresh install of Kobo desktop, and it now offers to reconfigure
- I have done a reset with the pin on the device, it restarts and wants to be configured
- I connect it, start Kobo desktop, tell the device I want to not use wifi and the screen tells me to DL Desktop and connect, however no reaction and I do not see the device in Windows

Is there anything I need to change ( in sequence for instance) or is there another way to get the Aura and the PC talking again?
Reading this and rereading the thread, the answer is simple: Do the setup that you are being prompted to do.

Something has gone wrong that has caused the device to decide it needed to do the setup again. It's possible this was a corrupted database. The database contains the Kobo user details, and if this messed up somehow, the device will prompt to do a setup.

The concern is that the PC isn't recognising the device. But, the device will only be seen by the PC if you tell the device to connect. When doing the setup, selecting the option to use PC, and connecting the the device to the PC, should be enough.

With everything that has happened, I would recommend doing a factory reset. That will format partitions, reinstall the original firmware and then prompt you to do the setup. Personally, I always do it via WiFi, but, it would probably be a good idea to try the PC setup. If the PC doesn't see the device, then do the setup via WiFi. And then connect to the PC.

If after the factory reset and setup the device is still not seen by the PC, I made suggestions in my last post of things to check. If nothing works, it could be the USB port on the device has been damaged. A few people have reported problems where the USB port on the device will charge the device, but can't connect to the PC. This usually happens to older devices or where there has been some damage done to the port. If this is the case, sometimes they can be fixed if you know someone with good soldering skills.
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