Quote:
Originally Posted by Apache
I realize that bit, Ups only started having this problem a couple of years ago. And Fed Ex does not have problems with the handling of their shipments. I think UPS is hiring less temp help than they used to.
Apache
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UPS's problems were at their worst in 2013 and 2014, when the level of Internet-based mail order traffic first spiked. They've been improving slowly since then, despite the fact that the number of packages has increased by 25% in that time (from 600 million to 750 million this year), but "improving" still means they struggle with the load.
And the amount of temp help UPS hires has not declined in recent years; they have about 355,000 year-rounders, and add 95,000 extra for the holiday season.
https://www.reuters.com/article/us-u...-idUSKCN1BV1PR
They've been slower than FedEx to automate and streamline their routing, but since about 2015-2016 they're starting to catch up. And FedEx does have problems during peak season, too, though not quite as bad; they're only at about 94% on-time delivery rate during the holidays, which is substantially below the 99% that both companies have during the regular portion of the year (UPS is usually around 92% during peak).