Quote:
Originally Posted by theducks
Have you ever seen what it takes to sort that volume? I have (I did 5 xmases with them).
Driver Routes are split apart from their regular covered areas and/or a Morning and Afternoon load split because there were too many BIG packages to fit. . The loaders have seconds to pull the package and put it at the correct package car.
In a Metro area, drivers are close and a Sup or meet exchange is possible when a mis-load is spotted. On a rural route, the package has to return to the station at the end of the route.
Automation (those smaller white, EDD stickers with a route # on it) has helped reduce errors. But volume has more than doubled since the days it was just the loaders eyeball and route knowledge.
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I don't think saying it might be the shipper, not B&N was an attack on UPS so much as it was a defense of B&N. They take their deserved lumps, but not
every error is their fault.