Quote:
Originally Posted by barryem
This morning I was notified that my Nook will be delivered Next Wednesday even though I paid extra to have it delivered this Friday. I called B&N but again couldn't get through on the phone. This time it did put me on hold to wait for an operator and then hung up on me. Three times!
I couldn't get their chat to work today so I called back a couple more times and finally got to talk to someone. Hooray! He said that no matter what it said it'll be here Friday. Yeah, right! I have faith in them. 
I think I may be judging B&N too harshly. Instead of looking at the problems in their service I should be congratulating them on the effectiveness of their Get it Wrong department. They do an amazing job.
Who knows when I'll get it. I won't be surprised if it's here Friday. I won't be surprised if it's not! Anything can happen.
Barry |
Maybe it is the shipper and not B&N. UPS has already had numerous problems getting packages delivered this Christmas Season. I have already had vendors, that use UPS exclusively, tell me that they can not guarantee even overnight packages. And UPS has not delivered packages on time because they loaded the packages on the wrong vehicles. So far this year I have not had a problem with Fed Ex.
Apache