Quote:
Originally Posted by Pjama
I got escalated this time, and they will replace the refurb unit for a new one when they come in stock, so I suppose that is OK. I'll use the refurb in the meantime I think. And, over and out, and sorry for going on and on about this.  So I am going with the exchange after all, it seems. |
Don't be sorry. It's good to know how a company's customer service works in the real world – especially in a situation as frustrating as this one when it appears you purchased a extra warranty protection. I'm glad it worked out. It sounds like you finally found the right rep.