MobileRead Forums - View Single Post - 1st Gen Paperwhite has persistent memory error and I want to upgrade

hannahi · 12-16-2017, 10:47 AM

I have the original Paperwhite from 2012. I have read dozens of books on it and though it was very slow to load the last couple of years, it worked fine. Through last month or so I've had problems with the device showing insufficient memory even when I have less than 20 books loaded on it. I talked with Kindle customer service and they had me do two resets followed by deregistering and reregistering the device. The last step fixed the device only temporarily. I don't want to keep deregistering the device. Also I would prefer a device with page turn buttons. I have thought about selling or trading in the PW because physically it is in good condition -- just some light surface scratches. Would Amazon accept it as a trade-in even though it seems to have a software problem?

12-16-2017, 10:47 AM	#1
hannahi Addict Posts: 227 Karma: 1118154 Join Date: Oct 2010 Device: Kindle PW, Kindle 3, Google Nexus phone, Sony PRS-300	1st Gen Paperwhite has persistent memory error and I want to upgrade I have the original Paperwhite from 2012. I have read dozens of books on it and though it was very slow to load the last couple of years, it worked fine. Through last month or so I've had problems with the device showing insufficient memory even when I have less than 20 books loaded on it. I talked with Kindle customer service and they had me do two resets followed by deregistering and reregistering the device. The last step fixed the device only temporarily. I don't want to keep deregistering the device. Also I would prefer a device with page turn buttons. I have thought about selling or trading in the PW because physically it is in good condition -- just some light surface scratches. Would Amazon accept it as a trade-in even though it seems to have a software problem?