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Update: I did finally hear from Kobo. Following the obligatory "No, Really, a factory reset will _not_ fix a hardware problem" It has taken several hours back and forth to make the determination that there really is a hardware defect.
At this point, I should mention that this was the replacement for my dead H20.
I am physically disabled and have ongoing health issues these days. Part of that means for me, this I am not able to hold things even of a lightish weight for very long, so I am not able to hold, let alone read actually printed books anymore. I am an avid reader. I am also not able to move very much or sit upright for any significant length of time.
These issues do, I freely admit, lead to a sense of irritation and entitlement at times.
I have been told I need to ship my eReader back to Rakuten (that's 5+ days), and then wait for them to physically confirm, that yes there really is an issue. At that point, they will set up to ship my replacement, and then they will ship it to me (10+ days).
That leaves me at an estimated 15 days without really being able to do anything but lay reclining while not doing... anything... (I don't cope well with having to pass days like this)
I have let the poor CSR working with me know this as politely as possible and added in that with the amount of money involved that this is really not acceptable. (And that Kobo has shipped replacements to me and then had me ship defective readers back to them for this very reason).
However, it is now past close of day for them on a Friday. I do not expect to hear back from them before Monday.
Here is to hoping for a more positive outcome.
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