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I guess I just assumed that people who want/like to help others wouldn't mind a little interaction with people in order to get all the particulars necessary. Go figure.
People don't come here for helpdesk-like support. They're here to get a little free informal help from philanthropic users. So if maximum efficiency is something you find yourself stressing over more and more in your bid to provide voluntary, informal assistance to Mobileread visitors/users, then you should probably leave the helping to others (for at least a little while).
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