Quote:
Originally Posted by Shad Plante
I think you are giving Amazon a little too much credit for being customer focused. They drug their feet for a long time on the whole bold issue. They are going to be careful about doing anything to upset customers too much, but they aren't going to be responsive to customer's needs/wants unless there are enough of them that care.
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Exactly. It makes no sense to please everybody. Wasted effort to make a minor subset happy. 100% customer satisfaction is a myth.
Take expandable storage for example. First Kindle had that and caused problems for CS. The next Kindles had no more sd card slot. Oh my, I need expandable storage to put all my books. That is a tiny minority fringe group. Kobo used to cater to them. Not anymore. Amazon waited a long time to make a huge storage availlable as option.
Coincidentally perfectly timed just after the sd card slot went the dodo bird route for Kobo in favour of better/cheaper water resistance. Amazon is smart enough to advertise the bigger storage option as place for audiobooks. The hardware is already in place with bluetooth in the cheapest Kindle and the most expensive one, even in last years Oasis. PW and Voyage are audiobook capable with an adapter. Many wrongly assumed that integrating BT in the basic was for accessibility only for the blind. Now looking at it, it is much more likely that it was the first step in reviving Audible support back into the Kindle line.
Think about it - tons and tons of capable Kindles already sold and in use, all waiting for a new FW to flip support on for Audible. Sneaky, right under the competitions eyes.