Quote:
Originally Posted by ZodWallop
B&N won out because they owned B. Dalton and Borders owned Waldenbooks. When they saw their big stores as the future, they closed the small ones.
I used to work at the local B&N for fun. Besides us, there was a Waldenbooks inside the mall. A competing mall was built across the street and one of the anchor stores was going to be a Borders, prompting Waldenbooks to close.
The general public didn't know that and I had to deal with many angry people that would come to the information booth just to tell me they were mad we had run Waldenbooks out of business.
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Just curious - was there a way you could pass on that feedback to the company? When I began my career in IT I appreciated that every call was accounted for. I usually assume giving comments to in-store personnel is energy lost in the wind
