Thread: Aura One stuck at the home screen
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Old 12-07-2017, 08:18 AM   #10
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by anacreon View Post
I am on the latest F/W.
I've been thinking of reasons for discharge: I never activate the automatic wake-up, but could all the magnets in a woman's handbag wake up the reader all the same? But still, I have automatic sleep at 10 minutes, so the reader should go back to sleep before long.
I didn't know woman had a lot of magnets in their handbags. It might explain why my wife's always seems so heavy

If there are other magnets interfering with the sleep, they are probably also preventing the automatic sleep from kicking in. I have seen this when my different device come into close contact and are moved to wake or put them to sleep at unexpected points.

To me it sounds like the software hung for some reason. Or in some sort of continuous loop. If the magnets were triggering a continuous waking and sleeping cycle, this might have caused it. For the older devices, I would have suggest using the pinhole reset, but the Aura ONE doesn't have one. That means you have to force it off by holding the power button down for 20 or 30 seconds. Then charge it before starting it again.

I don't think that this will be a sign of a faulty device. The battery not being fully charged after so long, is a concern. But, only if it doesn't charge now that you have the device running properly. Now that it is running, restart the device properly and then cycle the battery a couple of times and see if it does go to 100%. If it won't, then it's probably faulty and should be exchanged. Otherwise it's probably OK.
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