Quote:
Originally Posted by davidfor
Sorry, but what else are they supposed to do? They need details of what the problem is to get it fixed. Those details will then be supplied to the developers to check and fix. Then when the fix has been made, the fix will be tested internally, tested with beta testers and then released to the public for use. And they will ask for the firmware version because maybe it has been fixed. Or to see if it is a new problem.
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Quote:
Originally Posted by koboH2O
I understand, but in ten days kobo support only told me to tell them the firmware and to restart the device, and I'm still waiting. 
In this forum, in three days the problem is located and solved!!  |
I think what you are seeing is the difference in culture. Kobo would have to release a new version of firmware to fix the issue after going through all the testing mentioned by davidfor. This is the usual behaviour in any corporate environment. In this forum, it's more of a hacker
* culture. This makes it's a lot easier to generate a patch knowing the worst that will happen is that anyone trying the patch will need to do a factory reset or reload the unpatched firmware depending on how severe the problem is. Kludges'R Us.
* I am using hacker in the original sense of someone who uses their computer skills to overcome a problem and not in the black hat security hacker sense.