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A lot of people seem to prefer Kindle because of the Amazon Customer Services perceived "comfort blanket". I've been an Amazon customer for over 15 years and never called them but, reading these forums, it sounds like others must have CS on speed dial. I did email them twice (6 months apart and about the same problem) and they were utterly useless. I'm still receiving all emails meant for a different customer who owns horses and lives 300 miles away. I've been a Kobo customer for 5 years and never needed to call them either.
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