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Originally Posted by HarryT
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I have contacted CS via email, and as you hint it was a little difficult to find the right place.
I received quickly a very kind answer. Some of it is shown here:
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Upon reviewing your email I learn that you are unable to place new oasis to your address in Denmark. I'll do my best to help you.
<My address in Denmark was placed here>
To help you in this situation, I've forwarded your address to our Delivery performance team to make sure that we check with carrier such that you can receive the new oasis to your location.
Please be assured that once we have carrier to deliver to your address we will update you on your email address such that you can place an order.
Thank you for bringing this to my notice. Please be assured that this won't be repeated in future.
To make sure that doesn't happen again, I've escalated this to our Fulfilment centre to look into this on priority basis as we never intend to disappoint any of our valuable customers.
If you are in need of any further assistance feel free to contact us we will do whatever we can to help you.?
We look forward to seeing you soon.
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I believe that more complaints will help to remedy the problem
Edit: I will of course return with any info from CS.