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The money was charged from my VISA when the package was "shipped". After 7 days I sent them an email asking about my package and requesting a tacking number (I payed extra for faster delivery). 2 days later I got an answer that they where looking in to it and couldn't provide any tracking number.
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They didn't sent you a tracking number when the package was shipped? This seems very bad. Nowadays even the smalls random items you buy on eBay are shipped with a tracking number.
I guess Waterstones is not used to sell high-value electronic equipment, and is bad at it.