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The other post
" Initial post: Nov 3, 2008 8:14 AM PST
S. J. Rafferty says:
I bought a Kindle five days ago, used it on the bus from airport parking. Put it in its case and then inside a sweater in my carry on, which went through the x-ray machine. At the gate, the screen was fried - black and white stipes.
Kindle confirms that this is a known issue. Obviously, all airport security scanners are not the same, but any probability that this could happen again makes me not want to replace the Kindle.
I don't think you can have your Kindle bypass security. It's going through the scanner or getting confiscated. Even if being fried is a 1 in 100 chance, its a pretty significant problem for a device that largely addresses the traveller.
Amazon only offered to replace the Kindle - in three weeks. No accommodation for the fact that I was on a trip and had business documents sent to my Kindle.
Further questions about a post-return/warranty event were not reassuring. No extended warranty available. No fixed price for factory service. And, unlike other electronic devices, no retailer to complain to or third-party service.
If the airport scanner fries your Kindle in 13 months, you are out the full purchase price without any upgrade accommodation. And if you don't buy a new Kindle, you lose your library.
I can only get a refund on unread books because I had them less than 7 days. Had this happened later in the 30-day trial period, I would be out that as well - even though I could never access them.
These seem like pretty onerous and discouraging policies for early adopters. And the clerk who sent the return label told me that it was up to me to complain by email only. No supervisor or Amazon policy person wanted to talk in person. "
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