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Old 11-15-2017, 11:16 PM   #1
hpdung99
Junior Member
hpdung99 began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2017
Device: Kobo Aura One
Unhappy [HELP] Kobo Aura One stuck at USB support screen of KSM 8.

I'm panic right now so sorry if i made any grammatical errors

This morning when I connect it to the USB cable to transfer my files (with KSM 8 USB support enabled), things went wrong. I was able to do it properly at first (and for the last 2 weeks), but then the USB connection has some problem. It ejected the device (by itself i supposed, because I didn't even touch the USB wire), I noticed it was disconnected due to the notification sound on my PC.

Then I wasn't able to touch any options on my Kobo, including 'usb disable.sh'. The whole screen didn't respond. I tried to reset (both casual and factory reset with the method here) but seems like i couldn't even reset my device. It just stuck at the USB screen

When I tried to reconnect the device to my PC, well, there's a notification sound to let me know that the device is connected, however, things get worse since my PC couldn't regconize my Kobo Aura One

So can anyone figure out what i might have done wrong and how to fix it ? ty
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